Whether you've been scammed, lost your passport, had your bag snatched, or simply need help in an unfamiliar city - knowing who to call can make all the difference.
This page lists verified emergency numbers and official tourist support hotlines across Vietnam's major destinations, sourced directly from government tourism departments and provincial authorities.
Save the hotline for your destination before you arrive - not after something goes wrong. The nationwide emergency numbers (113, 115, 114) work from any phone including foreign SIMs, at no cost.
🚨 Nationwide Emergency Numbers
These three numbers work everywhere in Vietnam, from any phone, including foreign SIM cards. Calls are free.
| Service | Number |
|---|---|
| 🚔 Police | 113 |
| 🚑 Ambulance | 115 |
| 🚒 Fire | 114 |
📞 Tourist Support Hotlines by Destination
Official hotlines operated by provincial tourism departments and visitor centers. These numbers handle scam reports, overcharging complaints, lost documents, and general travel assistance.
| Destination | Number | Notes |
|---|---|---|
| Hanoi | 1800 556 896 | Free call - Sở Du lịch Hà Nội |
| Ho Chi Minh City | 028 3824 2902 | Office hours - Sở Du lịch HCMC |
| Ha Long / Quang Ninh | 0866 191 616 | 24/7 · Vietnamese, English & Chinese |
| Ninh Binh | 1900 0117 | Sở Du lịch Ninh Bình |
| Hoi An | 0235 3666 333 | Tourist Support Center, 49 Phan Châu Trinh |
| Hue | 0234 382 8288 | Anti-scam hotline - Sở Du lịch Huế |
| Da Nang | *8899 | Visitor Center · 24/7 · Requires Vietnamese SIM |
| Quang Binh (Phong Nha) | 0232 383 3399 | Sở Du lịch Quảng Bình |
| Nha Trang / Khanh Hoa | *2258 | 24/7 · Requires Vietnamese SIM |
| Da Lat | 1900 1067 | Press 1 → Police · Press 3 → Medical |
| Phan Thiet / Mui Ne | 0252 3810 801 | 24/7 · Vietnamese & English |
| Sa Pa | 0214 3871 226 | Police direct line - 2 Lê Quý Đôn |
| Phu Quoc | pqish.locaai.io | QR-based · 24/7 · 100+ languages · No phone needed |
Ha Long stands out with Vietnam's first trilingual tourist hotline - Vietnamese, English, and Chinese - operating 24/7. If you're visiting Quang Ninh, this is the most responsive number in the country.
The *8899 (Da Nang) and *2258 (Khanh Hoa) shortcode numbers require a local Vietnamese SIM card and may not work with international roaming. Buying a SIM on arrival is strongly recommended - they cost 100,000–200,000 VND and include data.
🆘 What To Do If You Get Scammed
Stay calm. Most scams in Vietnam involve money, not violence - and you have options.
Step 1: Don't pay under pressure
Scammers rely on urgency and embarrassment. Move to a public, crowded area. Take a breath. You are not obligated to pay anything on the spot.
Step 2: Gather evidence
If it's safe to do so:
- Photo of the person, vehicle plate, storefront, or receipt
- Screenshot any messages or booking confirmations
- Note the time, location, and exactly what happened
Step 3: Call the local hotline
Use the number for your destination from the table above. Staff can advise you, help you file a report, and connect you with the right authorities.
Key phrase: "Tôi bị lừa đảo" - "I was scammed." Show your phone screen if pronunciation is difficult.
Step 4: File a police report if needed
Go to the nearest police station with your passport. A report is required for travel insurance claims and helps authorities track repeat offenders.
Step 5: Contact your bank immediately for card fraud
If your card was compromised via ATM skimming or fraudulent charges:
- Freeze your card via your banking app or call your bank
- Request a chargeback if applicable
- Monitor your account for the next 30 days
Recovery of cash from small scams is unlikely. However, filing a report still matters - it documents the incident for insurance purposes, and repeat complaints about specific vendors do lead to enforcement action.
🏛️ Embassy Contacts
If you've been detained, lost your passport, or face a serious legal situation, contact your country's embassy in Vietnam directly.
Most Western embassies are located in Hanoi, with consulates in Ho Chi Minh City. Save your embassy's emergency number before you travel - most operate 24/7 emergency lines for citizens in distress.
❓ Frequently Asked Questions
Can tourists call 113 in Vietnam?
Yes. 113 (Police), 115 (Ambulance), and 114 (Fire) work nationwide from any phone, including foreign SIM cards. Calls are free. For non-emergency situations, use the city-specific hotlines listed above.
Do tourist hotlines in Vietnam speak English?
Most major city hotlines have English-speaking staff during office hours. Ha Long (0866 191 616) is the standout - trilingual Vietnamese, English, and Chinese, 24/7. Phu Quoc uses a QR-based system supporting 100+ languages. For smaller cities, having your hotel help is often the fastest option.
What should I do if I lose my passport in Vietnam?
File a police report immediately - bring any ID you have. Then contact your country's embassy or consulate. Keep a photo of your passport data page stored separately on your phone or email; it significantly speeds up the replacement process.
What if I was scammed - can I get my money back?
Recovery is unlikely for small cash scams. However, filing a report still matters for insurance documentation, and complaints do lead to action against repeat offenders. For card fraud, call your bank immediately and request a chargeback.
Do I need a Vietnamese SIM card to use these hotlines?
The nationwide emergency numbers (113, 115, 114) and most standard hotlines work from any SIM including international roaming. The shortcode numbers *8899 (Da Nang) and *2258 (Khanh Hoa) require a local Vietnamese SIM. Buying a SIM on arrival is strongly recommended - they cost around 100,000–200,000 VND and include data.
What is the tourist police number in Vietnam?
Vietnam does not have a single national tourist police hotline. Instead, each major destination operates its own tourist support line - see the full table above. For emergencies, 113 (Police) is always available nationwide.